Assistant Agency Manager

HDFC ERGO General Insurance; Agartala, Karimganj; On-site; INR 279,000 - 502,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Front Line Sales professional in Agartala to work in a captive inbound call center setup. The role emphasizes handling inbound calls, delivering high-quality service to HNI customers, and maintaining strong communication with clients.

Ideal candidates have BFSI, call center, or customer service background, with an emphasis on HNI clientele. Undergraduate degrees are acceptable, while Graduate and above are preferred.

Qualifications

• Willing to work in captive inbound call center setup.
• Rotational shifts and weekly offs.
• Background in BFSI / call center / customer service with HNI customers preferred.
• Excellent communication and engaging personality with can-do attitude.
• Experience serving HNI customers is an asset.
• Undergraduate acceptable; Graduate and above preferable.

Responsibilities

• Handle inbound calls and provide high-quality service to customers.
• Maintain courteous and professional communication with HNI clients.
• Coordinate with sales and support teams to resolve queries.
• Adhere to process guidelines and shift schedules.
• Promote and explain insurance products to customers.

Skills

Communication skills

Customer service

Inbound call handling

BFSI knowledge

English fluency

Education

Bachelor’s degree or higher

Job description

Required Experience 1 - 3 years

New Job Title Assistant Agency Manager

No. Of Openings 1

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone East

Job Role Front Line Sales

Country India

Region East

State Tripura

City Agartala

Physical Branch Agartala

Branch Code 9447

Type of Office Digital Office

Job Description

• Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
• Comfortable with rotational shift and weekly offs
• Preferably from BFSI / call center / Customer Service background, having handled HNI customers
• Superlative communication skills, engaging personality, can-do / take charge attitude
• Should have zeal to service HNI customers with above-and-beyond customer service
• Insurance background an added advantage
• Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
• 9-6-Day Working Week