Assistant Agency Manager

HDFC ERGO General Insurance; Karimnagar; On-site; INR 400,000 - 650,000; Full time

Job summary

HDFC ERGO General Insurance is seeking an Assistant Agency Manager to manage frontline sales and customer interactions at the Karimnagar branch. The role requires handling inbound calls in a captive center, with a rotating shift and weekly offs, and a background in BFSI or customer service.

Undergraduate candidates are acceptable, with graduates or higher preferred. Strong communication and a customer-first mindset are essential to excel in this position within the Retail Business Group.

Qualifications

• Willing to work in a captive inbound call center setup.
• Rotational shifts and weekly offs.
• BFSI / call center / customer service background preferred, especially with HNI customers.
• Strong communication skills and engaging personality.
• Zeal to service HNI customers with above-and-beyond service.
• Insurance background is an added advantage.

Responsibilities

• Handle inbound calls in a captive center.
• Engage with customers and provide superior service to HNI clients.
• Maintain professionalism and dynamic customer handling.
• Adopt a can-do, take-charge attitude in daily tasks.
• Support branch-level sales and customer outreach activities.
• Collaborate with team to meet service targets.

Skills

Inbound call handling

Excellent communication

Customer service

Take-charge attitude

Education

Undergraduate acceptable

Graduate or above preferable

Job description

Posted On 07 Oct 2026

End Date 07 Oct 2027

Required Experience 1 - 3 years

Basic Section

New Job Title Assistant Agency Manager

No. Of Openings 1

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone South

Job Role Front Line Sales

Country India

Region South

Physical Branch Karimnagar

Branch Code 4601

Type of Office Branch

Any Graduate

Job Description

• Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
• Comfortable with rotational shift and weekly offs
• Preferably from BFSI / call center / Customer Service background, having handled HNI customers
• Superlative communication skills, engaging personality, can-do / take charge attitude
• Should have zeal to service HNI customers with above-and-beyond customer service
• Insurance background an added advantage
• Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
• 9-6-Day Working Week