Assistant Agency Manager

HDFC ERGO General Insurance; Shillong; On-site; INR 300,000 - 500,000; Full time

Job summary

HDFC ERGO General Insurance in Shillong seeks a Front Line Sales professional to handle inbound customer calls and provide high-quality service. The role requires 1-3 years of experience and a customer-focused attitude in a permanent, full-time capacity.

The selected candidate will work from a branch in Shillong with rotational shifts and weekly offs, dealing with BFSI backgrounds and HNI customers while maintaining superb communication and service standards.

Qualifications

• Inbound call handling experience or background in BFSI / call center is preferred.
• Excellent communication skills and customer-facing attitude.

Responsibilities

• Handle inbound calls from customers with a focus on service quality.
• Maintain professionalism during rotational shifts and weekly offs.
• Engage with customers, including high-net-worth (HNI) clients, to provide information and resolve queries.

Skills

Any Graduate

Job description

Required Experience 1 - 3 years

Basic Section

New Job Title Assistant Agency Manager

No. Of Openings 1

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone East

Job Role Front Line Sales

Country India

Region East

City Shillong

Physical Branch Shillong

Branch Shillong

Branch Code 3901

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
Comfortable with rotational shift and weekly offs
Preferably from BFSI / call center / Customer Service background, having handled HNI customers
Superlative communication skills, engaging personality, can-do / take charge attitude
Should have zeal to service HNI customers with above-and-beyond customer service
Insurance background an added advantage
Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
9-6-Day Working Week