After Sales Manager

LIGHTS BY ANKUR PVT LTD (ANKUR LIGHTING); New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ankur Lighting is seeking an experienced After Sales Support Manager to lead customer complaints, service coordination, technician scheduling, issue resolution, and overall satisfaction. You will plan site visits, coordinate with clients, manage escalations, and drive service quality across lighting projects with strong Excel reporting.

The role requires leadership, clear communication, and a customer-first mindset.

Qualifications

• 7+ years in after-sales support with team handling.
• Strong communication and coordination skills.
• Experience handling customer escalations professionally.
• Proficient in Excel and service reporting.
• Experience in manufacturing or related industry preferred.

Responsibilities

• Handle after-sales project planning and execution.
• Coordinate with clients regarding project requirements, timelines, and execution schedules.
• Coordinate with customers regarding complaints, service requests, and resolutions.
• Handle site visit planning and execution management.
• Manage project updates, execution reports, and service MIS.
• Handle customer escalations and ensure quick resolution.
• Improve customer satisfaction and service quality.
• Maintain project timelines and execution quality standards.
• Support team in problem-solving during project execution.

Skills

After-sales leadership

Team management

Customer communication

Problem solving

Tools

Excel

Reporting tools

Job description

About Ankur Lighting: Illuminating Excellence for Over 45 Years

At Ankur Lighting, light is not merely a source of illumination; it's a legacy spanning more than four decades, crafted with passion and innovation. As a second-generation lighting manufacturer, retailer, and exporter, our story began over 45 years ago, and today, we continue to redefine brilliance. Specializing in a diverse spectrum of lighting, from captivating decorative pieces to cutting-edge architectural and technical solutions, outdoor lighting, and bespoke creations, Ankur Lighting is synonymous with excellence.

We take pride in being the exclusive lighting supplier to top companies across India, a testament to our unwavering commitment to quality and design. Our luminaries don't just illuminate spaces; they tell a story of craftsmanship, innovation, and the pursuit of perfection. Join us on a journey of brilliance as we light up your world with Ankur Lighting - where every light is a celebration of our rich history and a promise of a brighter, more beautiful future.

Job Description

Job Summary

Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.

Key Responsibilities:

• Handle complete after-sales project planning and execution
  
• Coordinate with clients regarding project requirements, timelines, and execution schedules.
  
• Coordinate with customers regarding complaints, service requests, and resolutions.
  
• Handle site visit planning and execution management.
  
• Manage project updates, execution reports, and service MIS.
  
• Handle customer escalations and ensure quick resolution.
  
• Improve customer satisfaction and service quality.
  
• Maintain project timelines and execution quality standards.
  
• Support team in problem-solving during project execution.
  

Candidate Requirements:

• More than 7 years of experience in After Sales Support and handling the team.
  
• Strong communication and coordination skills
  
• Ability to handle customer escalations professionally
  
• Good knowledge of Excel and reporting
  
• Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
  
• Strong follow-up and team management abilities
  
• Ability to work under pressure and manage multiple tasks