After Sales Manager

Ankurlighting; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.

Key responsibilities include handling complete after-sales project planning and execution, coordinating with clients and customers on requirements, timelines, escalations, site visits, and delivering timely updates and service MIS while ensuring quality and

Qualifications

• More than 7 years of experience in After Sales Support and handling the team.
• Strong communication and coordination skills
• Ability to handle customer escalations professionally
• Good knowledge of Excel and reporting
• Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
• Strong follow-up and team management abilities
• Ability to work under pressure and manage multiple tasks

Responsibilities

• Handle complete after-sales project planning and execution
• Coordinate with clients regarding project requirements, timelines, and execution schedules.
• Coordinate with customers regarding complaints, service requests, and resolutions.
• Handle site visit planning and execution management.
• Manage project updates, execution reports, and service MIS.
• Handle customer escalations and ensure quick resolution.
• Improve customer satisfaction and service quality.
• Maintain project timelines and execution quality standards.
• Support team in problem-solving during project execution.

Skills

Communication

Coordination

Team management

Escalation handling

Multi-tasking

Tools

Excel

Job description

About Ankur Lighting: Illuminating Excellence for Over 45 Years

At Ankur Lighting, light is not merely a source of illumination; it's a legacy spanning more than four decades, crafted with passion and innovation. As a second-generation lighting manufacturer, retailer, and exporter, our story began over 45 years ago, and today, we continue to redefine brilliance. Specializing in a diverse spectrum of lighting, from captivating decorative pieces to cutting-edge architectural and technical solutions, outdoor lighting, and bespoke creations, Ankur Lighting is synonymous with excellence.

We take pride in being the exclusive lighting supplier to top companies across India, a testament to our unwavering commitment to quality and design. Our luminaries don't just illuminate spaces; they tell a story of craftsmanship, innovation, and the pursuit of perfection. Join us on a journey of brilliance as we light up your world with Ankur Lighting - where every light is a celebration of our rich history and a promise of a brighter, more beautiful future.

Job Description

Job Summary

Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.

Key Responsibilities:

• Handle complete after-sales project planning and execution
  
• Coordinate with clients regarding project requirements, timelines, and execution schedules.
  
• Coordinate with customers regarding complaints, service requests, and resolutions.
  
• Handle site visit planning and execution management.
  
• Manage project updates, execution reports, and service MIS.
  
• Handle customer escalations and ensure quick resolution.
  
• Improve customer satisfaction and service quality.
  
• Maintain project timelines and execution quality standards.
  
• Support team in problem-solving during project execution.
  

Candidate Requirements:

• More than 7 years of experience in After Sales Support and handling the team.
  
• Strong communication and coordination skills
  
• Ability to handle customer escalations professionally
  
• Good knowledge of Excel and reporting
  
• Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
  
• Strong follow-up and team management abilities
  
• Ability to work under pressure and manage multiple tasks