Account Manager

Greythr; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Greythr in Mumbai seeks an Account Manager who is proactive, communicative, and passionate about client success. You will be the primary contact for clients, build lasting relationships, and help identify solutions that fit their needs.

You will gather client feedback, identify up-sell opportunities, and collaborate with Sales and CS teams to reduce churn and drive product adoption in an HR tech environment.

Qualifications

• Experience in customer management or account management roles.
• Understanding of HR tech and HRMS systems preferred.
• Experience in Customer Success for HR tech applications preferred.

Responsibilities

• Gather feedback on product experience during the customer lifecycle.
• Identify up-sell/cross-sell targets and engage Sales team.
• Share best practices with clients to achieve product success.
• Identify at-risk clients, mitigate issues, and escalate as needed.
• Client visits as required.

Skills

Communication skills

Writing skills

Agility

Analytical

Persistence

Proactive

Convincing ability

Account management

HR systems knowledge

Customer Success

Tools

Custify

HubSpot

Gainsight

Job description

• We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients.
• They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.
• They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

Preferred Functional Knowledge (Skills & Tools):

• Good communication and Writing skills. Should be able to connect with leadership of clients.
• Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
• Convincing skill, Knowledge on Account management practices.
• Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage
• Functional knowledge of HR systems and Customer Success/management

Key Responsibility (Day to Day Activities):

• Gather feedback on product experience during the entire customer lifecycle
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success
• Identify the risk client proactively, mitigate and escalate as deemed appropriate
• leading to reduction of client churn
• Client visits, when required

Qualification and Experience

• 5 to 8 years of experience in customer management roles.
• Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
• Experience in Customer Success for HR Tech application is preferred.
• We are open to candidates from Mumbai and nearby locations.