Account Manager

Michelin; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Michelin is seeking an Account Manager to develop, farm, and nurture key customer relationships in Kolkata. You will manage account planning, negotiate solutions, and drive growth with strategic clients.

In this role, you will work with the sales team to deliver timely solutions, resolve issues, and build long-lasting partnerships through effective stakeholder collaboration.

Qualifications

• Experience managing multiple key accounts.
• Ability to negotiate and present solutions to clients.
• Familiarity with CRM systems and pipeline management.

Responsibilities

• Develop and manage key account planning and relationships with major clients.
• Expand relationships by presenting and negotiating solutions that meet client needs.
• Collaborate with Category Manager to identify growth opportunities and drive new sales.

Skills

Account management

Negotiation

CRM familiarity

Multi-tasking

Relationship management

Tools

Salesforce Engage

Job description

Job Title: Account Manager
Job Location/Position: Kolkata

Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime throuh the key account planning.

Strategic Account Management:

• Manage the key Account Planning
• Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
• Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
• Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
• In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
• Steer the business and negotiate the correct solution is taken and delivered to the customer.

Operations:

• In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
• Steer the business and ensure the correct solution is delivered to customers in a timely manner.
• Serve as contact point for key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular customer analysis to internal and external stakeholders using key account metrics/process.
• Support your team members with coaching, training, and identifying revenue opportunities.

KEY EXPERIENCES IN:

• Managing several customers (Account Management)
• Selling solution to customers (Negotiating)
• Multi-tasking (Adaptability)
• Working with CRM (Salesforce Engage) (Customer Relationship Management)