Account Manager

Greythr; Mumbai; Vor Ort; INR 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

Greythr in Mumbai seeks an Account Manager to be the primary client contact, building lasting relationships and identifying the most suitable HR tech solutions for each customer.

You will gather product feedback across the lifecycle, identify up-sell opportunities, share best practices, monitor account health with dashboards, and collaborate with Sales. Client visits may be required.

Qualifikationen

• Effective communication and writing skills; ability to connect with client leadership.
• Behavioral traits: agility, analytical thinking, persistence, proactive approach.
• Knowledge of account management practices; experience with HR systems is preferred.

Aufgaben

• Gather feedback on product experience across the customer lifecycle.
• Identify up-sell/cross-sell targets and engage Sales to execute.
• Share best practices with clients to drive product success.
• Identify at-risk clients and coordinate mitigation/escalation.

Kenntnisse

Communication

Writing

Account management

CRM tools

Leadership

Analytical

Proactive

Tools

Custify

HubSpot

Gainsight

Jobbeschreibung

Position Purpose:

• We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients.
• They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.
• They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

Preferred Functional Knowledge (Skills & Tools):

• Good communication and Writing skills. Should be able to connect with leadership of clients.
• Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
• Convincing skill, Knowledge on Account management practices.
• Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage
• Functional knowledge of HR systems and Customer Success/management

Key Responsibility (Day to Day Activities):

• Gather feedback on product experience during the entire customer lifecycle
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success
• Identify the risk client proactively, mitigate and escalation as deemed appropriate
• leading to reduction of client churn
• Frequent client reach outs, review Account health, Publish accounts dashboards.
• Client visits, when required

Qualification and Experience

• 5 to 8 years of experience in customer management roles.
• Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
• Experience in Customer Success for HR Tech application is preferred.
• We are open to candidates from Mumbai and nearby locations.