Account Manager

ExpertsHub.ai; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Professional development and learning opportunities

Competitive compensation and benefits

Job summary

A leading technology company based in Maharashtra is seeking a proactive Account Manager to manage client relationships and ensure successful delivery of products and services. The ideal candidate should have a bachelor's degree and 2-4 years of experience in Account Management or related roles. Strong communication skills and a problem-solving attitude are essential. This full-time role offers the opportunity to join a dynamic team with professional development opportunities and competitive benefits.

Qualifications

• 2–4 years of experience in Account Management, Customer Success, Sales Support, or related roles.
• Strong communication, negotiation, and interpersonal skills are essential.
• Experience in IT/Software/Services is a plus.
• Ability to manage multiple accounts and priorities effectively.
• Experience working with CRM tools (e.g., Zoho, Salesforce, HubSpot) is an added advantage.
• Problem-solving attitude with a customer-first approach.

Responsibilities

• Build and maintain strong client relationships.
• Serve as the primary point of contact for assigned accounts.
• Understand client requirements and ensure timely delivery of solutions.
• Address queries and provide customized solutions to ensure client satisfaction.
• Identify upselling and cross-selling opportunities.
• Prepare and deliver reports on account performance, revenue, and client feedback.
• Manage contract renewals and ensure timely follow-ups.
• Support business development activities where required.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Problem-solving attitude

Ability to manage multiple accounts

Education

Bachelor’s degree in Business Administration, Marketing or related field

Tools

CRM tools (e.g., Zoho, Salesforce, HubSpot)

Salesforce

HubSpot

Job description

We are seeking a proactive and client-focused Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, understanding their business needs, and ensuring the successful delivery of our products/services. This role requires strong communication skills, the ability to multitask, and a passion for delivering exceptional customer experience.

Key Responsibilities

• Build and maintain strong, long-term client relationships.
• Serve as the primary point of contact for assigned accounts.
• Understand client requirements and coordinate with internal teams for timely delivery.
• Ensure client satisfaction by addressing queries, resolving issues, and providing customized solutions.
• Identify upselling and cross‑selling opportunities within existing accounts.
• Prepare and deliver reports on account performance, revenue, and client feedback.
• Manage contract renewals and ensure timely follow‑ups.
• Support business development activities where required.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2–4 years of experience in Account Management, Customer Success, Sales Support, or related roles.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience working with CRM tools (e.g., Zoho, Salesforce, HubSpot) is an added advantage.
• Problem‑solving attitude with a customer‑first approach.

Preferred Skills

• Experience working in IT/Software/Services/etc.
• Basic understanding of sales processes and project coordination.
• Ability to analyze client data and prepare business insights.

Why Join Us?

• Opportunity to work with a dynamic and growth‑oriented team
• Professional development and learning opportunities
• Competitive compensation and benefits

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Software Development