Account Manager

ThoughtFocus; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ThoughtFocus in Bengaluru, India, is seeking a customer-focused Account Manager to own client relationships and drive value across our product and service offerings.

You will collaborate with delivery teams to craft proactive proposals, manage renewals, and identify opportunities for upsell and cross-sell, ensuring client needs are met within budget.

Qualifications

• Professional experience in a sales or Account Management role.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Serve as the main point of contact in all matters related to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Work with delivery and other internal teams to build proactive proposals.
• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

Skills

Account management

Sales

Multitasking

Communication

Organization

CRM software

Tools

Salesforce

Job description

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Work with delivery and other internal teams to build proactive proposals
• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

• Professional experience in a sales or Account Management
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Preferred skills and qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce