Academic Manager

Zell Education; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Zell Education is seeking a detail-oriented leader to manage B2B operations across university partnerships in Mumbai. The role focuses on seamless program delivery, onboarding of institutional partners, scheduling, and academic calendar management, ensuring smooth execution of all program milestones.

You will collaborate with Sales, Academics, Finance, and Client Experience teams to align services, track key metrics, and drive continual improvements.

Qualifications

• Bachelors degree required.
• MBA preferred.
• 4 to 8 years of experience in B2B operations, program management, account operations, or institutional partnerships.
• Experience in EdTech, education, SaaS, or professional training preferred.

Responsibilities

• Own end-to-end operational execution of B2B programs (university partnerships).
• Coordinate onboarding of institutional partners and learners; manage batch launches, scheduling, faculty allocation, and academic calendars.
• Track milestones, timelines, and deliverables to ensure service excellence.
• Act as the primary operations SPOC for university administrators and conduct regular review meetings with partners.

Education

Bachelor's degree

MBA

Job description

About Zell

Zell is redefining finance education by delivering globally recognised qualifications such as ACCA, CFA, CPA, and CMA through outcome-driven, industry-aligned learning. With 1.5+ lakh learners served, we partner with universities, professionals, and institutions to build scalable, high-impact academic ecosystems.

The Opportunity

We are seeking a detail-oriented and execution-driven Leader B2B Operations to manage and streamline operations across our university partnerships. This role will be responsible for ensuring seamless program delivery, stakeholder coordination, and operational excellence across all B2B engagements. The ideal candidate has experience in B2B operations, program management, or key account operationspreferably in EdTech, education services, or professional training environments.

Key Responsibilities

Program Delivery & Execution

Own end-to-end operational execution of B2B programs (university partnerships).

Ensure smooth onboarding of institutional partners and learners. Coordinate batch launches, scheduling, faculty allocation, and academic calendars.

Monitor program milestones, timelines, and deliverables.

Stakeholder Management

Act as the primary operations SPOC for university administrators.

Ensure proactive communication and timely resolution of issues. Conduct regular review meetings with partners to ensure service excellence.

Collaborate with Sales, Academics, Finance, and Client Experience teams to ensure alignment.

Operational Excellence

Design and implement SOPs for B2B operations.

Track key metrics such as enrolment numbers, attendance, completion rates, partner satisfaction, and renewals.

Improve operational efficiency through automation and CRM tools. Identify and mitigate operational risks proactively.

Reporting & Analytics

Prepare regular performance reports and dashboards for internal leadership and partners.

Track revenue realization, invoicing coordination, and contract compliance.

Use data insights to improve program performance and retention.

Process Improvement & Scale

Build scalable frameworks to support growing B2B partnerships.

Drive continuous improvement initiatives across service delivery. Support expansion into new institutional and corporate segments.

Ideal Candidate Profile

Bachelors degree required; MBA preferred.

4 to 8 years of experience in B2B operations, program management, account operations, or institutional partnerships.

Experience in EdTech, education, SaaS, or professional training preferred.

Strong understanding of corporate learning or university partnership models is a plus.