Vice President Operations

Elance Learning; Ernakulam; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

A leading education technology firm in Kerala is seeking a Vice President – Operations to drive operational excellence across the entire student lifecycle. Candidates should have 15-20 years of experience in operations or business leadership, with a proven track record in high-volume sales management. This role requires strong leadership and analytical skills, as well as the ability to scale operations effectively. The firm's mission is to create career-ready professionals through high-quality education and technology-driven systems.

Qualifications

• 15–20 years of experience in Operations, General Management, or Business Leadership roles.
• Proven experience in high-volume sales and operations management.
• Strong analytical and decision-making capabilities.
• Demonstrated ownership of P&L and large, multi-layered teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proven track record of scaling operations in fast-paced, growth environments.
• Excellent leadership, communication, and stakeholder management skills.

Responsibilities

• Lead and scale operations across admissions, program delivery, and academic operations.
• Own the operations P&L, including budgeting and cost optimization.
• Drive and monitor key metrics for efficiency and retention.
• Develop dashboards and MIS for real-time visibility and decisions.
• Refine SOPs, governance frameworks, and quality standards across functions.
• Lead process improvements and automation across CRM, LMS, ERP, and workflows.
• Collaborate with Sales, Marketing, Academics, Product, Finance, HR, and IT.

Skills

Analytical skills

Problem-solving

Leadership

Stakeholder management

Strategic planning

Team development

Stakeholder management

Process optimization

Tools

CRM

LMS management

ERP systems

Dashboards & MIS

Job description

Elance is a fast-growing commerce education company delivering professional

programs across ACCA, CA, CMA (USA) through offline centres, online

platforms, and hybrid learning models. Headquartered in Kerala, we are on a

mission to create career-ready professionals through strong academics,

industry relevance, and technology-driven systems.

Role Overview

The Vice President – Operations will be a core leadership role responsible for driving operational excellence across the entire student lifecycle while owning P&L performance, scalability, and service quality.

This role requires a rare combination of strategic thinking, hands-on execution, strong people leadership, and data-driven decision-making. The VP – Operations will work closely with the Founder, leadership team, and cross-functional heads to build systems and teams capable of supporting rapid, sustainable growth.

Key Responsibilities

End-to-End Operations Leadership

• Lead and scale operations across:
• Admissions & enrollments
• Program delivery & academic operations
• Ensure a seamless, high-quality student lifecycle from enrollment to completion and placement.
• Own the operations P&L, including budgeting, forecasting, cost optimization, and margin improvement.
• Drive unit economics across centers, programs, and delivery models.
• Partner with Finance to ensure strong financial discipline and scalability.
• Develop and execute operational strategies aligned with Elance’s growth and expansion plans.
• Drive and monitor key metrics including:
• Enrollments & admissions efficiency
• Retention and completion rates
• Operational cost ratios and productivity
• Build dashboards and MIS frameworks for real-time visibility and decision-making.

Process, Systems & Automation

• Establish and continuously refine SOPs, governance frameworks, and quality standards across functions.
• Lead process improvements and automation across CRM, LMS, ERP, and internal workflows.
• Ensure systems are scalable for multi-center, hybrid, and international expansion.
• Build, mentor, and manage senior leaders and large cross-functional teams across locations.
• Drive performance culture, accountability, and leadership development.
• Partner with HR on org design, capability building, and succession planning.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Academics, Product, Finance, HR, and IT teams to align execution with business goals.
• Act as the single point of accountability for operational execution across departments.

Governance, Compliance & Risk

• Ensure compliance with internal policies, academic quality standards, and regulatory requirements.
• Identify operational risks and proactively design mitigation and contingency plans.
• Maintain high standards of ethics, transparency, and student trust.

Qualifications & Experience

• 15–20 years of experience in Operations, General Management, or Business Leadership roles.
• Proven experience in end-to-end high-volume sales and operations management.
• Prior experience in EdTech, education, or high-growth startups strongly preferred.
• Demonstrated ownership of P&L and large, multi-layered teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proven track record of scaling operations in fast-paced, growth environments.
• Excellent leadership, communication, and stakeholder management skills.