Senior Business Operations Associate

ESP Engineered; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

ESP Engineered in Gurugram District is seeking an Operations Manager responsible for ensuring smooth business operations across various teams, including Sales and Marketing.

The role requires strong communication skills, proficiency in MS Excel, and experience in operations management. Successful candidates will coordinate cross-functional teams and manage vendor relations effectively.

Qualifications

• Strong command over written and verbal English.
• Full-time experience in Operations roles, preferably in EdTech.

Responsibilities

• Oversee and support day-to-day company operations across multiple teams.
• Maintain updated operational records and dashboards.
• Handle vendor coordination and follow-ups.

Skills

Strong communication skills

Proficiency in MS Excel

Multitasking abilities

Stakeholder management

Organizational skills

Speed and problem-solving mindset

Attention to detail

Job description

In this role, you will be accountable for ensuring smooth day-to-day business operations and seamless coordination across multiple functions within the organization.

Business Operations

• Oversee and support day-to-day company operations across Business Operations, Sales, Design, and Marketing teams
• Work closely with the Sales team on CRM management, lead allocation, and sales list distribution
• Assess manpower availability and coordinate with internal stakeholders for smooth execution
• Maintain updated operational records, trackers, and dashboards
• Handle end-to-end coordination of cross-functional business processes to ensure seamless functioning
• Manage vendor coordination and operational follow-ups
• Support execution of cross‑operations tasks while ensuring timelines and quality standards are met

What are we looking for?

• Strong communication skills with excellent command over written and verbal English
• Proficiency in MS Excel (mandatory)
• Ability to multitask and efficiently juggle cross‑operations responsibilities
• Strong stakeholder management skills with the ability to coordinate across multiple teams
• Highly organized with attention to detail and accuracy
• Adaptable and open to taking on new tasks in a fast‑paced environment
• Ability to work with speed, ownership, and problem‑solving mindset
• Prior full‑time experience in Operations roles (EdTech experience is an added advantage)