Academic Counsellor(Edutech Sales)

ENCORE IT SOLUTIONS; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

ENCORE IT SOLUTIONS, based in Mumbai, seeks an Academic Counsellor to engage with prospective learners and guide them in choosing suitable programs. The role involves managing both inbound and outbound sales conversations, driving enrollments, and maintaining excellent customer relations.

The ideal candidate should be a graduate with 1-5 years of experience in Edtech or B2C sales, possessing strong communication and negotiation skills. This position involves working from the office, with a commitment to diversity and inclusion.

Qualifications

• 1–5 years of experience in Inside Sales or Education Sales.
• Excellent verbal and written communication skills.
• Goal-oriented with a proven track record of meeting sales targets.

Responsibilities

• Engage with prospective learners and recommend suitable programs.
• Handle the complete sales cycle from lead qualification to enrollment.
• Track sales metrics and improve conversion rates.

Skills

Inside Sales

B2C Sales

Education Sales

Excellent communication

Negotiation skills

Education

Graduate in any discipline

Tools

CRM tools

MS Office

Job description

Job Title: Academic Counsellor(Edutech Sales)

Experience: 1-5 Years

Location: Mumbai (Work From Office)

Working Days: 6 (Monday – Saturday)

About the Role

As an Academic Counsellor, you will be responsible for engaging with prospective learners, understanding their career aspirations, and helping them choose the most suitable program. You will manage inbound and outbound sales conversations, nurture leads, overcome objections, and drive enrollments while delivering an exceptional customer experience.

Key Responsibilities

• Connect with prospective learners through inbound and outbound calls.
• Understand learner requirements and recommend suitable programs.
• Handle the complete sales cycle from lead qualification to enrollment.
• Follow up consistently with prospects to maximize conversions.
• Maintain accurate records of customer interactions in the CRM.
• Coordinate with marketing and operations teams to ensure a seamless learner experience.
• Track sales metrics and continuously improve conversion rates.
• Build strong relationships with prospective learners and deliver excellent customer service.

Skills & Experience

• Graduate in any discipline.
• 1–5 years of experience in Inside Sales, B2C Sales, Education Sales, EdTech Sales, Tele Sales, or Counselling.
• Excellent verbal and written communication skills.
• Strong negotiation and objection-handling abilities.
• Goal-oriented with a proven track record of meeting sales targets.
• Comfortable working with CRM tools and MS Office.
• Self-motivated, proactive, and customer-focused.

Preferred Experience

• Experience in EdTech, Education, Training, high-volume B2C sales.
• Prior experience in consultative selling will be an added advantage.

The equal opportunity employer and values diversity. We are committed to creating an inclusive workplace where all qualified applicants receive equal consideration for employment based on merit, qualifications, and business needs.