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Operations Customer Expert (Irısh Market) - Relocation Provided
Descripción de la vacante
A leading digital banking provider in Lisbon is seeking Operations Customer Experts. The role involves handling customer queries with empathy, providing resolutions, and managing complex cases. Ideal candidates will have strong communication skills and at least 12 months of experience in Customer Service or BFSI in Ireland. Offers attractive compensation packages, including a performance bonus and a comprehensive relocation package.
Servicios
Formación
- C1/C2 English proficiency.
- Minimum 12 months of experience in Customer Service or BFSI in Ireland.
- At least 1 year of professional BFSI experience in Ireland.
Responsabilidades
- Handle customer queries via phone, chat, and email.
- Provide first‑contact resolution.
- Manage complex cases end‑to‑end, including disputes.
Conocimientos
Herramientas
Location: Lisbon, Portugal
Contract: Full‑time
Start Date: 16 October 2025
We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.
- Handle customer queries via phone, chat, and email with empathy and efficiency
- Provide first‑contact resolution wherever possible
- Manage complex cases end‑to‑end, including disputes, chargebacks, and fraud investigations
- Identify and assist vulnerable customers, escalating where necessary
- Document all interactions accurately in CRM systems
- Share feedback to improve training, processes, and customer experience
- C1/C2 English
- Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
- At least 1 year of professional BFSI experience in Ireland
(Applications not meeting these requirements cannot be considered)
- Strong communication and empathy skills
- Confidence in decision‑making, especially on complex cases
- Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
- Team player with resilience and problem‑solving skills
- Without apartment: 2,012 gross/month + up to 300 performance bonus
- With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus
- Company‑provided apartment (utilities & cleaning included) OR housing allowance
- One‑time relocation payment after probation
- Travel expenses to home country once per year
- Full legal & administrative support (NIF, social security, housing, etc.)
- Private health & dental insurance (after contract signature)
- Career development & internal mobility opportunities
- Social, cultural, and sports activities in Lisbon
- Language courses & e‑learning
If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector!
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.