Operations Customer Expert (Irısh Market) - Relocation Provided

FH Collective Academy; Limerick; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading digital banking provider in Lisbon is seeking Operations Customer Experts. The role involves handling customer queries with empathy, providing resolutions, and managing complex cases. Ideal candidates will have strong communication skills and at least 12 months of experience in Customer Service or BFSI in Ireland. Offers attractive compensation packages, including a performance bonus and a comprehensive relocation package.

Benefits

Private health & dental insurance

Career development opportunities

Social, cultural, and sports activities

Language courses & e-learning

Qualifications

• C1/C2 English proficiency.
• Minimum 12 months of experience in Customer Service or BFSI in Ireland.
• At least 1 year of professional BFSI experience in Ireland.

Responsibilities

• Handle customer queries via phone, chat, and email.
• Provide first‑contact resolution.
• Manage complex cases end‑to‑end, including disputes.

Skills

Strong communication skills

Empathy

Confidence in decision-making

Problem-solving

Team player

Tools

Slack

GSuite

CRM

Job description

Location: Lisbon, Portugal

Contract: Full‑time

Start Date: 16 October 2025

We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.

Your Responsibilities

• Handle customer queries via phone, chat, and email with empathy and efficiency
• Provide first‑contact resolution wherever possible
• Manage complex cases end‑to‑end, including disputes, chargebacks, and fraud investigations
• Identify and assist vulnerable customers, escalating where necessary
• Document all interactions accurately in CRM systems
• Share feedback to improve training, processes, and customer experience

Mandatory Requirements

• C1/C2 English
• Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
• At least 1 year of professional BFSI experience in Ireland

(Applications not meeting these requirements cannot be considered)

What Were Looking For

• Strong communication and empathy skills
• Confidence in decision‑making, especially on complex cases
• Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
• Team player with resilience and problem‑solving skills

Compensation & Benefits

• Without apartment: 2,012 gross/month + up to 300 performance bonus
• With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus

Relocation Package:

• Company‑provided apartment (utilities & cleaning included) OR housing allowance
• One‑time relocation payment after probation
• Travel expenses to home country once per year
• Full legal & administrative support (NIF, social security, housing, etc.)

Other Perks:

• Private health & dental insurance (after contract signature)
• Career development & internal mobility opportunities
• Social, cultural, and sports activities in Lisbon
• Language courses & e‑learning

If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector!