Account Director – Commercial Lines, Broking - Cork

Ardonagh Europe; Little Island; On-site; EUR 50,000 - 65,000; Full time

Job summary

A leading insurance firm in Ireland is seeking a Client Manager to manage existing clients and acquire new ones in the Cork region. This role requires strong communication skills, insurance knowledge, and a commitment to customer service. The ideal candidate will have at least 5 years of commercial experience and be CIP qualified, demonstrating a proactive approach and the ability to work within a dynamic team. Competitive compensation and a supportive work environment are provided.

Qualifications

• 5 years of commercial experience in SME.
• Strong understanding of insurance products.
• Demonstrated ability to manage deadlines.

Responsibilities

• Manage client insurance requirements and documentation.
• Build long-term relationships with customers.
• Provide timely service to customers and staff.

Skills

Strong communication skills

Attention to detail

Negotiation skills

Client relationship management

Ability to work in a team

Time management

Education

CIP qualified

Studying towards ACII

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

The purpose of this role is to manage a portfolio of existing clients and execute a constantly evolving pipeline to quote and secure new clients within a dynamic team setting in our Cork region. The role entails managing new and existing commercial accounts in conjunction with the Regional Manager.

Key Internal Relationships: Managing Director Broking, Account Directors, Business Development, Director, Regional Business Manager, Team Lead and Account Executives, Finance Division

Key External Relationships: Clients, New Customers, Insurance Companies and Credit Management

Role Accountabilities And Core Responsibilities

Sales and Activity Management

• Responsible for managing client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures.
• Provide support and guidance to Account Executive(s) on clients.
• The achievement of other upsell / cross sell targets.
• Ensure agreed processes are followed in all matters.
• Manage aged debt and premium collection.
• Comply with all Management Audit Requirements.
• Seek, quote and convert quotations for new commercial insurance business.
• Meet income retention, income acquisition and referral targets set.

Customer Relationship Management

• Build long‑term trusted relationships with customers, through understanding their needs and being a true partner.
• Enable customers to make informed decisions, through sharing of best advice and knowledge.

Customer Service

• Provide professional, action‑orientated and timely service to our customers, staff and management.
• Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty.

Team Collaboration

• Work closely with designated Account Executives and Team Lead.
• Work as part of a team environment to ensure all your customer needs are met.
• Assist in achieving the overall objectives of the Commercial Lines Team.
• Working together to ensure the team is on track to meet Arachas Retail monthly and yearly targets.

Compliance

• Work with the Team Leader and Compliance Teams in ensuring that quality of file records meets prescribed standards.

Requirements

• CIP qualified as a minimum and studying towards the ACII.
• Candidate must demonstrate the ability to work in a team environment with a high energy level.
• Strong communication skills are essential.
• Excellent communication skills and a strong client relationship background.
• Possess a positive, can‑do attitude with the ability to adapt to and embrace change.
• Attention to detail. Motivated, self‑starter who will work on their own initiative and appreciate the regulatory nature of the business.
• Possess the ability to manage deadlines & prioritise workload. An aptitude for selling and flexibility in working hours to meet tight deadlines.
• Demonstrate good technical & product knowledge. Excellent negotiation skills and an understanding how best to negotiate between price and risk.
• The ability to prioritise workloads and adapt to unforeseen events.
• A good degree of personal organisation and a structured approach to time and resource management. Strong IT and organisational skills.
• 5 years of commercial experience in SME.
• Compliant with the Central Bank’s Minimum Competency Code and Fitness & Probity.

Person Specification

• Previous experience in a similar role.
• Previous Open I experience. Previous successful insurance sales experience.
• Significant technical insurance knowledge.
• Proficient in Office, including Outlook, Word & Excel.
• Ability to develop relationships with insurers and clients. An enthusiastic and flexible approach, along with demonstrated attention to detail.
• Willingness to learn & develop.
• Strong work ethic.
• Commitment to ongoing professional development. Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.