Workplace Experience Coordinator

Rapport Guest Services; Dublin; On-site; EUR 46,000 - 48,000; Full time

Benefits offered by this job

Discounts

Wellbeing benefits

Pension scheme

VDU eye tests

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Dublin is seeking an Office Support Coordinator to join our Workplace Team. You will build relationships with customers and suppliers, coordinate services and support projects to ensure the workplace operates smoothly and evolves with the business.

This full-time role offers a permanent schedule of 40 hours per week, with flexible start times and a benefits package that includes a contributory pension, wellbeing initiatives, discounts and development opportunities.

Qualifications

• Strong customer service and stakeholder management experience, ideally within a fast-paced environment.
• Experience working with internal and external suppliers.
• Strong commercial and business awareness.
• Excellent communication and written skills.
• The ability to work independently and use your own initiative.
• A proactive, creative and adaptable approach.
• Confidence when dealing with challenging or high-pressure situations.
• Excellent organisation and attention to detail.
• A genuine can-do attitude and willingness to get involved.

Responsibilities

• Build strong relationships with customers and act as a key point of contact, responding to feedback and ensuring a high level of service.
• Work with customers and stakeholders to understand requirements and deliver the expected service levels.
• Support and deliver workplace projects within agreed timescales and budgets.
• Coordinate with suppliers and contractors across services including security, catering, cleaning, customer services and facilities.
• Complete location audits and work with suppliers to ensure agreed standards and SLAs are met.
• Work with landlords and property teams to resolve building and workplace issues.
• Support budget setting, monitoring, forecasting and associated invoicing.
• Anticipate changing business requirements and adapt the workplace experience accordingly.
• Support customer relationship management.
• Help maintain a safe and welcoming working environment.
• Provide additional project and operational support as required.

Skills

Strong customer service

Stakeholder management

Experience with suppliers

Commercial and business awareness

Excellent communication

Independent work

Proactive and adaptable

High-pressure resilience

Organisation and attention to detail

Can-do attitude

Job description

Rapport Guest Services in Dublin is seeking an Office Support Coordinator to join our Workplace Team. You will build relationships with customers and suppliers, coordinate services and support projects to ensure the workplace operates smoothly and evolves with the business.

This full-time role offers a permanent schedule of 40 hours per week, with flexible start times and a benefits package that includes a contributory pension, wellbeing initiatives, discounts and development opportunities.