Guest Services Supervisor

Rapport Guest Services; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

High-street discounts

Wellbeing benefits

Pension scheme

Health vouchers

Learning & development opportunities

WOW Awards

One paid day off annually

Job summary

Rapport Guest Services is seeking a Guest Services Supervisor based in Dublin to lead day-to-day operations for high-profile client sites. You will support a busy team, oversee meeting room standards, hospitality and catering, and drive guest satisfaction with a proactive, client-centred approach.

The role emphasizes staff development, recruitment support, and maintaining service excellence in a fast-paced environment.

Qualifications

• Experience in a similar position.
• Strong customer service orientation and interpersonal skills.
• Ability to supervise and develop a team.
• Knowledge of HR and recruitment procedures is a plus.

Responsibilities

• Support the delivery of high-quality client services and maintain operational standards.
• Assist Guest Services Manager in day-to-day site operations.
• Oversee meeting room setups, hospitality and catering at a premium level.
• Track KPIs on guest satisfaction and efficiency; coach team members.

Job description

Join our vibrant Rapport team as a Guest Services Supervisor! You will be based in the heart of Dublin, working with a prestigious law firm. This is an exciting opportunity to contribute to a culture of service that truly makes a difference.

Contract Type: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM – 7 PM)

Salary: €45,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Support the delivery of high‑quality client services by helping maintain exceptional operational standards across the team.
• Supporting the Guest Services Manager in the day‑to‑day running of the site.
• Overseeing meeting room excellence ensuring setups, hospitality and catering are delivered to a premium standard.
• Track and share key KPIs to highlight guest satisfaction trends and day‑to‑day efficiency.
• Hold regular check‑ins with team members to encourage a client‑centred approach and provide ongoing guidance.
• Coordinate with internal departments to ensure guest issues are resolved quickly and smoothly.
• Assist with recruitment and onboarding by supporting interviews, welcoming new starters and contributing to development reviews.
• Coach and motivate the team helping colleagues build skills, confidence and consistency in daily operations.

The Ideal Candidate Will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Ideally have experience previously in a similar position.
• Be knowledgeable about HR and Recruitment procedures, and best practices.
• Show genuine passion for team development and personal growth.
• Bring an engaging personality that emphasises integrity and high service standards.
• Demonstrate excellent interpersonal skills, influencing positive outcomes.
• Thrive under pressure while maintaining a proactive and intuitive approach.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.