Welcome Banking Advisor – Onsite Front Desk (12-Month)

Cpl Group; Connacht; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, in partnership with Cpl, is seeking a Welcome Advisor at our Claremorris branch. This 12-month, onsite contract offers a friendly entry into banking and customer service excellence.

You’ll be the first point of contact for personal and business customers, delivering great service, guiding self-service options, and keeping customer records up to date. Join a supportive team dedicated to learning and growth.

Qualifications

• Excellent customer service demonstrated in previous roles.
• Strong communication and teamwork skills are essential.
• Self-motivated with a drive to achieve goals.
• Curiosity for technology and willingness to learn new systems.
• Genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development (APA or similar).

Responsibilities

• Deliver exceptional customer service and perform cashier duties as needed.
• Guide customers through self-service options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to improve service delivery and respond to change.

Skills

Excellent customer service

Strong communication

Teamwork

Self-motivation

Curiosity for technology

Career growth interest

Education

APA or similar qualifications

Job description

Bank of Ireland, in partnership with Cpl, is seeking a Welcome Advisor at our Claremorris branch. This 12-month, onsite contract offers a friendly entry into banking and customer service excellence.

You’ll be the first point of contact for personal and business customers, delivering great service, guiding self-service options, and keeping customer records up to date. Join a supportive team dedicated to learning and growth.