Branch Welcome Specialist: Customer Experience & Growth

Cpl Group; Galway; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland (via Cpl) in Tuam is seeking a Welcome Advisor on a 12-month onsite contract. You’ll be the first point of contact for customers, delivering friendly, professional service and handling cashier duties when needed.

You’ll guide customers through self-service options, manage branch flow, maintain customer records, and escalate complex queries. Ideal candidates show excellent service, strong communication, teamwork, and a willingness to learn new systems and develop their banking

Qualifications

• Track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• Curiosity for technology and openness to learning new systems.
• Genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development.

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and escalat​e when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication

Teamwork

Problem solving

Tech literacy

Education

APA or similar qualifications

Job description

Bank of Ireland (via Cpl) in Tuam is seeking a Welcome Advisor on a 12-month onsite contract. You’ll be the first point of contact for customers, delivering friendly, professional service and handling cashier duties when needed.

You’ll guide customers through self-service options, manage branch flow, maintain customer records, and escalate complex queries. Ideal candidates show excellent service, strong communication, teamwork, and a willingness to learn new systems and develop their banking