Banking Welcome Advisor — Kickstart Your Branch Career

Cpl; Dublin; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland through Cpl is seeking a Welcome Advisor for a 12-month, fully onsite role in Walkinstown with occasional cover in Terenure. You will be the first point of contact for customers, ensuring friendly and efficient interactions in a busy branch environment.

The role focuses on delivering outstanding service, guiding customers through self-service banking, and maintaining accurate customer records while collaborating with a supportive team.

Qualifications

• Track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• Curiosity for technology and openness to learning new systems.
• Genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development (APA or similar qualifications).

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and elevate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication

Teamwork

Self-motivation

Tech curiosity

Professional development

Job description

Bank of Ireland through Cpl is seeking a Welcome Advisor for a 12-month, fully onsite role in Walkinstown with occasional cover in Terenure. You will be the first point of contact for customers, ensuring friendly and efficient interactions in a busy branch environment.

The role focuses on delivering outstanding service, guiding customers through self-service banking, and maintaining accurate customer records while collaborating with a supportive team.