Welcome Advisor — Kickstart Your Banking Career

Cpl Group; Waterford; On-site; EUR 26,000 - 35,000; Full time

Job summary

Bank of Ireland (via Cpl) invites applications for a Welcome Advisor position based in Dungarvan. The role focuses on delivering friendly, professional service to customers in a busy branch environment.

You will assist with both personal and business customers, with a 12-month contract and standard Monday–Friday hours, onsite at the main site in Dungarvan and occasional travel to Tramore. This is a role for ambitious individuals seeking to start or advance a banking career.

Qualifications

• Track record of delivering excellent customer service.
• Strong communication and teamwork skills.
• Self-motivated with a drive to achieve goals.
• Interest in technology and learning new systems.
• Willingness to work onsite in Dungarvan.

Responsibilities

• Deliver exceptional customer service, including cashier duties when required.
• Guide customers through self-service options like Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information in internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to improve service delivery.
• Embrace change, innovation and continuous learning daily.

Skills

Customer service

Communication

Teamwork

Motivation

Tech-savvy

Job description

Bank of Ireland (via Cpl) invites applications for a Welcome Advisor position based in Dungarvan. The role focuses on delivering friendly, professional service to customers in a busy branch environment.

You will assist with both personal and business customers, with a 12-month contract and standard Monday–Friday hours, onsite at the main site in Dungarvan and occasional travel to Tramore. This is a role for ambitious individuals seeking to start or advance a banking career.