Branch Welcome Advisor - Claremorris

Cpl Group; Connacht; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, in partnership with Cpl, is seeking a Welcome Advisor at our Claremorris branch. This 12-month, onsite contract offers a friendly entry into banking and customer service excellence.

You’ll be the first point of contact for personal and business customers, delivering great service, guiding self-service options, and keeping customer records up to date. Join a supportive team dedicated to learning and growth.

Qualifications

• Excellent customer service demonstrated in previous roles.
• Strong communication and teamwork skills are essential.
• Self-motivated with a drive to achieve goals.
• Curiosity for technology and willingness to learn new systems.
• Genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development (APA or similar).

Responsibilities

• Deliver exceptional customer service and perform cashier duties as needed.
• Guide customers through self-service options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to improve service delivery and respond to change.

Skills

Excellent customer service

Strong communication

Teamwork

Self-motivation

Curiosity for technology

Career growth interest

Education

APA or similar qualifications

Job description

Join Bank of Ireland through Cpl - Build Your Future in Banking!

Welcome Advisor - Claremorris

Location: Claremorris

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

We're looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you'll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You'll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalated when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)