Banking Branch Welcome Advisor - Kickstart Banking Career

Cpl Group; Cork; On-site; EUR 28,000 - 32,000; Full time

Job summary

Bank of Ireland, via CPL, seeks Branch Welcome Advisors for Cork City with 12-month contracts at South Mall and Carrigaline/Douglas areas. Roles are fully onsite, 9am-5pm, with occasional branch travel and mileage reimbursement.

You will be the first point of contact for customers, delivering friendly, professional service to personal and business clients, guiding them through self-service options and maintaining accurate records in internal systems.

Qualifications

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• Curiosity for technology and openness to learning new systems
• Interest in growing your career with Bank of Ireland
• Willingness to pursue APA or similar qualifications

Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

Skills

Customer service

Communication

Teamwork

Self-motivation

Technology curiosity

Job description

Bank of Ireland, via CPL, seeks Branch Welcome Advisors for Cork City with 12-month contracts at South Mall and Carrigaline/Douglas areas. Roles are fully onsite, 9am-5pm, with occasional branch travel and mileage reimbursement.

You will be the first point of contact for customers, delivering friendly, professional service to personal and business clients, guiding them through self-service options and maintaining accurate records in internal systems.