Bank Branch Welcome Advisor – Kickstart Your Banking Career

Cpl Group; Donegal; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Mileage allowance

Travel between branches

Job summary

Bank of Ireland through CPL - Build Your Future in Banking is seeking a Welcome Advisor for South Donegal. You will be the first point of contact for customers, delivering friendly, professional service on site in a 12-month contract.

You will guide customers through Digital Banking options, handle cashier duties when required, and support a smooth branch experience. The role emphasizes teamwork, proactive problem solving, and a genuine interest in developing a banking career with Bank of

Qualifications

• Excellent customer service skills and a helpful attitude.
• Strong communication and teamwork abilities.
• Self-motivation with a drive to achieve goals.
• Curiosity for technology and openness to learning new systems.

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and elevate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Communication skills

Teamwork

Self-motivation

Tech curiosity

Education

APA or similar qualifications

Job description

Bank of Ireland through CPL - Build Your Future in Banking is seeking a Welcome Advisor for South Donegal. You will be the first point of contact for customers, delivering friendly, professional service on site in a 12-month contract.

You will guide customers through Digital Banking options, handle cashier duties when required, and support a smooth branch experience. The role emphasizes teamwork, proactive problem solving, and a genuine interest in developing a banking career with Bank of