Branch Welcome Advisor: Start Your Banking Career

Cpl Group; Dublin; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, recruited through CPL, is seeking a Welcome Advisor to join a busy branch in Finglas. You will be the first point of contact for customers, ensuring friendly, professional and efficient service.

Based onsite, the role runs 9am–5pm, Monday to Friday, with a 12-month contract and a €30,000 annual salary. You will handle cashier duties, guide customers through self‑service options and support a collaborative team.

Qualifications

• A track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with drive to achieve goals.
• Curiosity for technology and openness to learning new systems.
• Interest in growing your career with Bank of Ireland.

Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escape when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

Skills

Customer service

Communication

Teamwork

Self-motivation

Willingness to learn

Interest in banking/technology

Job description

Bank of Ireland, recruited through CPL, is seeking a Welcome Advisor to join a busy branch in Finglas. You will be the first point of contact for customers, ensuring friendly, professional and efficient service.

Based onsite, the role runs 9am–5pm, Monday to Friday, with a 12-month contract and a €30,000 annual salary. You will handle cashier duties, guide customers through self‑service options and support a collaborative team.