Branch Welcome Advisor - Finglas

Cpl Group; Dublin; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, recruited through CPL, is seeking a Welcome Advisor to join a busy branch in Finglas. You will be the first point of contact for customers, ensuring friendly, professional and efficient service.

Based onsite, the role runs 9am–5pm, Monday to Friday, with a 12-month contract and a €30,000 annual salary. You will handle cashier duties, guide customers through self‑service options and support a collaborative team.

Qualifications

• A track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with drive to achieve goals.
• Curiosity for technology and openness to learning new systems.
• Interest in growing your career with Bank of Ireland.

Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escape when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

Skills

Customer service

Communication

Teamwork

Self-motivation

Willingness to learn

Interest in banking/technology

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Location: Finglas with occasional cover in Coolock or Beaumont

Contract: 12 months

Salary: €30,000 per year

Working Hours: Monday - Friday, 9am - 5pm, fully onsite

We’re looking for an ambitious and motivated individual who wants to kick‑start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escape when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self‑motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)