Banking Branch Welcome Advisor – West Cork Career Growth

Cpl Group; Cork; On-site; EUR 29,000 - 32,000; Full time

Benefits offered by this job

Mileage allowance

Job summary

Bank of Ireland, operating through Cpl, is seeking a friendly Welcome Advisor for West Cork. You will be the first point of contact for personal and business customers, delivering courteous service and guiding them through self-service options.

The role requires occasional travel between Skibereen and Clonakilty branches with a mileage allowance and full-time onsite hours from 9am–5pm. Ideal candidates are motivated, possess strong communication skills, and show a genuine interest in pursuing a

Qualifications

• Experience in delivering excellent customer service.
• Strong communication with customers and colleagues.
• Ability to work in a team and contribute to a positive branch environment.
• Willingness to learn new banking systems and tools.

Responsibilities

• Deliver exceptional customer service and cashier duties as required.
• Guide customers through self-service options like Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information in internal systems.
• Handle basic queries with confidence and escalate when needed.
• Share customer insights to improve service delivery.
• Embrace change and continuous learning in daily tasks.

Skills

Customer service

Communication

Teamwork

Self-motivation

Tech literacy

Job description

Bank of Ireland, operating through Cpl, is seeking a friendly Welcome Advisor for West Cork. You will be the first point of contact for personal and business customers, delivering courteous service and guiding them through self-service options.

The role requires occasional travel between Skibereen and Clonakilty branches with a mileage allowance and full-time onsite hours from 9am–5pm. Ideal candidates are motivated, possess strong communication skills, and show a genuine interest in pursuing a