Customer Service Advisor - Dungarvan

Cpl Group; Waterford; On-site; EUR 26,000 - 35,000; Full time

Job summary

Bank of Ireland (via Cpl) invites applications for a Welcome Advisor position based in Dungarvan. The role focuses on delivering friendly, professional service to customers in a busy branch environment.

You will assist with both personal and business customers, with a 12-month contract and standard Monday–Friday hours, onsite at the main site in Dungarvan and occasional travel to Tramore. This is a role for ambitious individuals seeking to start or advance a banking career.

Qualifications

• Track record of delivering excellent customer service.
• Strong communication and teamwork skills.
• Self-motivated with a drive to achieve goals.
• Interest in technology and learning new systems.
• Willingness to work onsite in Dungarvan.

Responsibilities

• Deliver exceptional customer service, including cashier duties when required.
• Guide customers through self-service options like Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information in internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to improve service delivery.
• Embrace change, innovation and continuous learning daily.

Skills

Customer service

Communication

Teamwork

Motivation

Tech-savvy

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Welcome Advisor - Dungarvan

Location: The main work site is Dungarvan, with occasional travel to Tramore.

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and elevate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)