Branch Welcome Specialist

Cpl Group; Waterford; On-site; EUR 44,083,000 - 49,594,000; Full time

Job summary

Bank of Ireland through CPL – Build Your Future in Banking. Welcome Advisor at The Quay, Waterford, primarily onsite with occasional travel to Lisduggan. This 12-month contract offers a chance to start or advance a banking career in a dynamic team.

You’ll be the first contact for customers, delivering friendly, professional service while guiding self-service options and performing cashier duties when needed.

Qualifications

• Experience delivering customer service in a retail or banking environment.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and handle diverse customer queries.

Responsibilities

• Deliver exceptional customer service, including cashier duties when required.
• Guide customers through self-service options (e.g., Banking 365).
• Manage customer flow to ensure a smooth branch experience.
• Update and maintain customer information in internal systems.
• Handle basic queries and escalate when needed.
• Share insights to improve service delivery.

Skills

Customer service excellence

Communication skills

Teamwork

Self-motivation

Tech curiosity

Job description

Bank of Ireland through CPL – Build Your Future in Banking. Welcome Advisor at The Quay, Waterford, primarily onsite with occasional travel to Lisduggan. This 12-month contract offers a chance to start or advance a banking career in a dynamic team.

You’ll be the first contact for customers, delivering friendly, professional service while guiding self-service options and performing cashier duties when needed.