Branch Welcome Advisor - Swords

Cpl Group; Dublin; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Travel allowance

Job summary

Bank of Ireland in Swords is seeking a Welcome Advisor to be the first point of contact for customers, delivering friendly and efficient service in a fully onsite branch.

You will guide customers through self-service options, handle cashier duties when required, and support personal and business customers while working as part of a dynamic team.

Qualifications

• A track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and escalated when necessary.
• Share customer insights to help improve service delivery.

Skills

Customer service

Communication

Teamwork

Motivation

Tech curiosity

Willingness to learn

Education

APA or similar banking qualification

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Location

Swords, covering Balbriggan & Skerries on occasion (travel allowance will be provided)

Contract: 12 months

Salary: €30,000 per year

Working Hours: Monday - Friday, 9am - 5pm, fully onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalated when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)