Welcome Advisor – Banking Frontline & Customer Growth

Cpl; Wicklow; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, via CPL, is seeking a Welcome Advisor for locations in Bray, Dun Laoghaire, and Dundrum. This 12-month onsite role offers a €30,000 annual salary and requires travel between branches occasionally with mileage allowance.

You will be the first point of contact for customers, guiding them through Banking 365 and other self-serve options, while maintaining accurate data in internal systems and delivering excellent service.

Qualifications

• Experience delivering excellent customer service.
• Strong communication and teamwork skills.
• Self-motivated with a drive to achieve goals.
• Curious about technology and openness to learning new systems.
• Interest in growing your career with Bank of Ireland.
• Willingness to study and develop professionally (APA or similar).

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and escalated when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication

Teamwork

Tech savviness

Education

APA or similar qualifications

Job description

Bank of Ireland, via CPL, is seeking a Welcome Advisor for locations in Bray, Dun Laoghaire, and Dundrum. This 12-month onsite role offers a €30,000 annual salary and requires travel between branches occasionally with mileage allowance.

You will be the first point of contact for customers, guiding them through Banking 365 and other self-serve options, while maintaining accurate data in internal systems and delivering excellent service.