Branch Welcome Specialist – Customer Experience in Banking

Cpl; Donegal; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Mileage allowance

Travel between branches

Job summary

Bank of Ireland through CPL is recruiting a Welcome Advisor for Ballyshannon. You will be the first point of contact for customers, delivering friendly, professional and efficient service in a busy branch.

Based onsite, you will guide customers through self-service options, manage customer flow, and maintain accurate records in internal systems while supporting personal and business clients. A 12-month contract with mileage allowance and occasional branch travel is included.

Qualifications

• Ambitious and motivated to start or advance a career in banking.
• First point of contact for customers, delivering friendly, professional service.
• Work as part of a dynamic, supportive team with personal and business customers.
• Willingness to travel between branches when required; mileage allowance provided.

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of daily role.

Skills

Customer service

Communication

Teamwork

Self-motivation

Tech-savvy

Willingness to learn

Education

APA or similar qualifications

Job description

Bank of Ireland through CPL is recruiting a Welcome Advisor for Ballyshannon. You will be the first point of contact for customers, delivering friendly, professional and efficient service in a busy branch.

Based onsite, you will guide customers through self-service options, manage customer flow, and maintain accurate records in internal systems while supporting personal and business clients. A 12-month contract with mileage allowance and occasional branch travel is included.