Branch Welcome Advisor - Ballsbridge

Cpl Group; Dublin; Sur place; EUR 27 000 - 33 000; Plein temps

Résumé du poste

Bank of Ireland, facilitated by CPL, is seeking a Welcome Advisor in Ballsbridge. You will be the first point of contact for customers, delivering friendly and professional service in a busy branch environment.

Responsibilities include handling cash where required, guiding customers through self-service tools, and maintaining customer records. The role offers on-site hours, and a clear path for learning and growth within banking.

Qualifications

• A track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• A curiosity for technology and openness to learning new systems.
• A genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development (APA or similar qualifications).

Responsabilités

• Deliver excellent customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and elevate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Connaissances

Customer service

Communication skills

Teamwork

Self-motivation

Description du poste

Welcome Advisor - Ballsbridge

Location: Main work branch is in Ballsbridge, and occasional travel to branches in Ballsbridge ( Ballsbridge & IFSC)

Contract: 12 months

Partner: Bank of Ireland (via CPL)

Salary: €30,000 per year, 16.48 per hour

Working Hours: Monday - Friday, Onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and elevate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)