Welcome Advisor - South Dublin

Cpl; Wicklow; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, via CPL, is seeking a Welcome Advisor for locations in Bray, Dun Laoghaire, and Dundrum. This 12-month onsite role offers a €30,000 annual salary and requires travel between branches occasionally with mileage allowance.

You will be the first point of contact for customers, guiding them through Banking 365 and other self-serve options, while maintaining accurate data in internal systems and delivering excellent service.

Qualifications

• Experience delivering excellent customer service.
• Strong communication and teamwork skills.
• Self-motivated with a drive to achieve goals.
• Curious about technology and openness to learning new systems.
• Interest in growing your career with Bank of Ireland.
• Willingness to study and develop professionally (APA or similar).

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and escalated when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication

Teamwork

Tech savviness

Education

APA or similar qualifications

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Welcome Advisor - South Dublin / the Greater Dublin Area

Locations: Bray / Dun Laoghaire / Dundrum

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

Please note: Flexibility to travel between the branches will be required on occasion. A mileage allowance will be provided.

We’re looking for an ambitious and motivated individual who wants to kick‑start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalated when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)