Onsite Banking Welcome Advisor – Career Start

Cpl; Tipperary; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland through Cpl invites applications for a Welcome Advisor role in Carrick on Suir. This onsite position is grade-appropriate with a 12-month contract and a salary of €30,000 per year.

The Welcome Advisor is the first point of contact for customers and will work within a supportive team serving both personal and business clients. You will assist customers, handle cashier duties as needed, and guide them through Banking 365 while maintaining accurate records and embracing ongoing

Qualifications

• Track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• Interest in growing your career with Bank of Ireland.
• Willingness to travel between branches occasionally.

Responsibilities

• Deliver exceptional customer service, including cashier duties when required.
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to improve service delivery.
• Embrace change, innovation and continuous learning in daily tasks.

Skills

Customer service

Communication

Teamwork

Self-motivation

Learning systems

Adaptability

Education

APA or similar qualifications

Tools

Banking software

Banking 365

Job description

Bank of Ireland through Cpl invites applications for a Welcome Advisor role in Carrick on Suir. This onsite position is grade-appropriate with a 12-month contract and a salary of €30,000 per year.

The Welcome Advisor is the first point of contact for customers and will work within a supportive team serving both personal and business clients. You will assist customers, handle cashier duties as needed, and guide them through Banking 365 while maintaining accurate records and embracing ongoing