Customer Welcome Advisor — Banking Career Starter (Onsite)

Cpl; Ennis; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland via CPL invites you to join as a Welcome Advisor in Ennis. You will be the first point of contact for customers, delivering friendly, professional service in a busy branch, Monday to Friday, 9am–5pm, onsite.

This 12-month contract offers exposure to personal and business customers, opportunities to learn Banking 365, and a mileage allowance for occasional travel between branches.

Qualifications

• Excellent customer service experience is essential.
• Strong communication and teamwork skills are important.
• Self-motivation with a goal-oriented mindset.
• Curiosity for technology and willingness to learn new systems.
• Interest in growing a banking career with Bank of Ireland.

Responsibilities

• Deliver exceptional customer service, including cashier duties when required.
• Guide customers through self-service options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information in internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication

Teamwork

Self-motivation

Tech enthusiasm

Job description

Bank of Ireland via CPL invites you to join as a Welcome Advisor in Ennis. You will be the first point of contact for customers, delivering friendly, professional service in a busy branch, Monday to Friday, 9am–5pm, onsite.

This 12-month contract offers exposure to personal and business customers, opportunities to learn Banking 365, and a mileage allowance for occasional travel between branches.