Branch Banking Welcome Advisor – Customer Champion

Cpl Group; Dublin; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, facilitated by CPL, is seeking a Welcome Advisor in Ballsbridge. You will be the first point of contact for customers, delivering friendly and professional service in a busy branch environment.

Responsibilities include handling cash where required, guiding customers through self-service tools, and maintaining customer records. The role offers on-site hours, and a clear path for learning and growth within banking.

Qualifications

• A track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• A curiosity for technology and openness to learning new systems.
• A genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development (APA or similar qualifications).

Responsibilities

• Deliver excellent customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and elevate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication skills

Teamwork

Self-motivation

Job description

Bank of Ireland, facilitated by CPL, is seeking a Welcome Advisor in Ballsbridge. You will be the first point of contact for customers, delivering friendly and professional service in a busy branch environment.

Responsibilities include handling cash where required, guiding customers through self-service tools, and maintaining customer records. The role offers on-site hours, and a clear path for learning and growth within banking.