Branch Welcome Advisor - Kickstart Banking Career (12m)

Cpl Group; Donegal; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Mileage allowance

Travel between branches

Job summary

Bank of Ireland, operated via CPL through the CPL Group, is seeking a Welcome Advisor in Killybegs. You will be the first point of contact for customers, delivering friendly and efficient service in a 12-month onsite role.

The role involves guiding customers through banking options, assisting with branch operations, and supporting a dynamic team across personal and business customers. A mileage allowance is provided and travel between branches may be required.

Qualifications

• Excellent customer service track record.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• Curiosity for technology and openness to learning new systems.
• Interest in growing a career with Bank of Ireland.

Responsibilities

• Deliver exceptional customer service and perform cashier duties as required.
• Guide customers through self-service options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries confidently and escalate when needed.
• Share customer insights to improve service delivery.
• Embrace change, innovation and learning as part of daily work.

Job description

Bank of Ireland, operated via CPL through the CPL Group, is seeking a Welcome Advisor in Killybegs. You will be the first point of contact for customers, delivering friendly and efficient service in a 12-month onsite role.

The role involves guiding customers through banking options, assisting with branch operations, and supporting a dynamic team across personal and business customers. A mileage allowance is provided and travel between branches may be required.