Video Safety QA & Training Lead - Lithuanian (Dublin)

TikTok; Ireland; On-site; EUR 60,000 - 80,000; Full time

Job summary

TikTok in Dublin is seeking a Quality & Training Specialist in Video Safety Operations who ensures policy enforcement, conducts quality audits, and calibrates across moderation teams. This role requires shaping guidelines through data-driven feedback and strong collaboration with BPO and internal teams.

You will lead RCA investigations, interpret complex policies, and drive training rollouts for policy updates, with emphasis on Lithuanian and English language proficiency.

Qualifications

• Proven QA experience in trust & safety or high-volume ops.
• Strong RCA and trend analysis for process improvements.
• Ability to interpret complex policies and provide expert judgments.
• Excellent stakeholder management and calibration facilitation.
• Proficient in data visualization, reporting, and QA tools.
• Fluent in Lithuanian (local interactions) and English as working language.
• Able to leverage AI to streamline workflows and guide system functionality.

Responsibilities

• Quality Assurance & Auditing: conduct analytical audits ensuring policy compliance and targets.
• Data Analysis & RCA: deep-dives into quality issues, identify root causes, feed back into guidelines.
• Policy Interpretation & Curation: provide expert judgments on complex/high-risk cases and interpret guidelines.
• Calibration & Collaboration: lead sessions, align with cross-functional teams to meet global quality goals.
• Operational Oversight & Escalation: manage edge cases, implement updated guidelines across partners.
• Technical Reporting & AI Utilization: use QA dashboards and RCA tools to report trends and gaps.
• Training & Policy Cascade: drive training rollouts for policy changes and guidelines.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Communication

Technical & Reporting Proficiency

Lithuanian Fluency

English Fluency

Tools

QA dashboards

Calibration platforms

AI tools

Job description

TikTok in Dublin is seeking a Quality & Training Specialist in Video Safety Operations who ensures policy enforcement, conducts quality audits, and calibrates across moderation teams. This role requires shaping guidelines through data-driven feedback and strong collaboration with BPO and internal teams.

You will lead RCA investigations, interpret complex policies, and drive training rollouts for policy updates, with emphasis on Lithuanian and English language proficiency.