Turkish-Speaking Quality and Training Specialist

TikTok; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

TikTok in Dublin is seeking a Quality & Training Specialist to ensure safety policies are enforced accurately and at scale across moderation teams. You will drive analytical audits, root cause analysis, and policy interpretation to support consistent decision-making.

The role emphasizes cross-functional collaboration with BPO and internal teams, calibration across groups, and leveraging AI and dashboards to produce regular reports.

Qualifications

• Analytical audits with data integrity in trust & safety, high-volume ops.
• Root Cause Analysis (RCA) to identify trends and optimizations.
• Deep understanding of content policies and SOPs for complex/high-risk cases.
• Excellent stakeholder management to lead calibrations and training cross-functionally.
• Fluency in Turkish and English are required for interacting with local teams.

Responsibilities

• Quality Assurance & Auditing: Conduct regular analytical audits ensuring processes comply with data protection and safety standards while targeting accuracy/RCA/appeal rates.
• Data Analysis & RCA: Perform deep-dives into recurring quality issues via RCA and translate data into actionable feedback for guidelines and operations teams.
• Policy Interpretation & Curation: Provide expert judgment on complex/ambiguous cases and validate golden sets to guide enforcement accuracy.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across moderation teams across functions.
• Operational Oversight & Escalation: Manage edge cases with speed and drive policy updates communicated to partners.
• Technical Reporting & AI Utilization: Use QA dashboards and RCA tools to prepare weekly/monthly reports focusing on accuracy and policy gaps.
• Training & Policy Cascade: Lead or support training rollouts for policy changes, ensuring clear understanding and consistent application; ~20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Collaboration

Data Visualization

AI Utilization

Turkish Fluency

English Fluency

Tools

QA dashboards

RCA tools

Calibration platforms

Data visualization tools

Job description

TikTok in Dublin is seeking a Quality & Training Specialist to ensure safety policies are enforced accurately and at scale across moderation teams. You will drive analytical audits, root cause analysis, and policy interpretation to support consistent decision-making.

The role emphasizes cross-functional collaboration with BPO and internal teams, calibration across groups, and leveraging AI and dashboards to produce regular reports.