Turkish Speaker: Quality & Training, Video Safety (Dublin)

TikTok; Ireland; On-site; EUR 65,000 - 90,000; Full time

Job summary

TikTok Dublin is seeking a Turkish-speaking Quality & Training Specialist to ensure safe, consistent moderation across markets. You will combine QA audits, data analysis, and policy interpretation to safeguard our community while supporting rapid, global operations.

You will collaborate with BPO and internal teams, lead calibration, and help roll out policy updates. This role requires flexibility for shifts and holidays and a proactive approach to improving processes with AI-assisted tools.

Qualifications

• Experience in analytical audits and data integrity within a trust and safety, compliance, or high-volume operational environment.
• Strong RCA capability and trend analysis, with ability to propose optimizations.
• Deep understanding of content policies and SOPs, and ability to judge complex/high-risk escalations.
• Excellent stakeholder management to lead calibration sessions and train staff across teams.
• Proficiency in data visualization, reporting, and QA/calibration tools; ability to leverage AI to streamline workflows.
• Turkish fluency required; English as working language.

Responsibilities

• Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting audit targets.
• Data Analysis & RCA: Perform deep-dives into recurring quality issues via RCA, identify patterns, and translate data into actionable feedback for guidelines and operations teams.
• Policy Interpretation & Curation: Provide expert judgment on complex/high-risk cases under quality methodologies and processes, interpreting safety guidelines and validating benchmark data.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across moderation teams; partner with BPO, PPS, PS, and OGS teams to simplify policy explanations and drive global goals.
• Operational Oversight & Escalation: Manage edge cases with speed and accuracy; cascade new policies and guidelines across internal and external partners.
• Technical Reporting & AI Utilization: Use AI to improve performance; utilize QA dashboards and RCA tools to prepare weekly and monthly reports on accuracy and policy gaps.
• Training & Policy Cascade: Lead or support training for policy changes and guideline updates, especially for BPO staff; about 20% of monthly deliverables.

Skills

Quality Assurance Experience

Root Cause Analysis (RCA)

Policy Interpretation & Judgment

Cross-Functional Communication

Technical & Reporting Proficiency

Turkish Fluency

English Fluency

Job description

TikTok Dublin is seeking a Turkish-speaking Quality & Training Specialist to ensure safe, consistent moderation across markets. You will combine QA audits, data analysis, and policy interpretation to safeguard our community while supporting rapid, global operations.

You will collaborate with BPO and internal teams, lead calibration, and help roll out policy updates. This role requires flexibility for shifts and holidays and a proactive approach to improving processes with AI-assisted tools.