Quality & Training Lead — Live & Monetization (Turkish)

TikTok; Ireland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

TikTok in Dublin is seeking a Quality & Training Specialist to ensure safe, high-quality moderation for live and monetization content. Fluency in Turkish and English is required to interact with local content and stakeholders.

You will audit, analyze, and calibrate moderation processes, driving compliance, continuous improvement, and effective policy enforcement across teams. This role may involve shift work, including weekends and public holidays.

Qualifikationen

• Minimum Qualification: Proven expertise in analytical audits, maintaining data integrity in trust & safety or high-volume environments.
• Problem-Solving: Strong RCA skills, identify trends, propose process optimizations to reduce errors at speed.
• Policy Judgment: Deep understanding of content policies and SOPs for complex/high-risk cases.
• Cross-Functional: Ability to lead calibration sessions and align with BPO/internal teams.
• Technical & Reporting: Proficient in data visualization and QA/calibration tooling, AI-enabled workflows.

Aufgaben

• Conduct regular analytical audits of moderation to ensure compliance with data protection and safety standards.
• Perform RCA to identify recurring quality issues and translate data into actionable feedback.
• Interpret policies and validate golden sets to guide enforcement accuracy.
• Lead calibration sessions and collaborate with cross-functional teams to align on global quality goals.
• Utilize QA dashboards and AI tools to prepare weekly/monthly reports on accuracy and trend analyses.
• Support training rollouts of policy changes to BPO staff to ensure consistent application.

Kenntnisse

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization

Turkish language

English language

AI in workflows

Tools

QA dashboards

RCA tools

Calibration platforms

Jobbeschreibung

TikTok in Dublin is seeking a Quality & Training Specialist to ensure safe, high-quality moderation for live and monetization content. Fluency in Turkish and English is required to interact with local content and stakeholders.

You will audit, analyze, and calibrate moderation processes, driving compliance, continuous improvement, and effective policy enforcement across teams. This role may involve shift work, including weekends and public holidays.