Telephonist

Hollybank Trustees Ltd; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free hot meals on duty

Uniform cleaning provided

Pension contributions from day one

Health and dental insurance

Job summary

The Merrion Hotel in Dublin is seeking a Telephonist to join our Front of House team on site. You will operate the switchboard and paging system to hotel standards, anticipating guest needs and delivering five‑star service throughout every shift.

You will handle guest calls, emails and messages with courtesy, greet guests warmly, and liaise with all departments to ensure smooth communication. The role offers excellent training and development within a luxury environment.

Qualifications

• Operate the hotel switchboard and paging system to hotel standards.
• Anticipate guest needs to deliver five‑star service.
• Handle guest enquiries, calls, emails and messages efficiently and courteously.

Responsibilities

• Greet guests warmly and use names where possible.
• Liaise with all departments to ensure smooth communication across the hotel.
• Maintain stationery stocks and requisition supplies.
• Ensure switchboard and emergency phone coverage at all times.
• Assist with daily shift checklists and support colleagues as required.

Skills

Telephone handling

Guest service

Communication

Teamwork

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

The Merrion Hotel, one of Dublin’s finest luxury hotels and a member of the Leading Hotels of the World, is recruiting for a Telephonist to join our Front of House team.

Centrally located in Dublin and within easy reach of public transport, this role offers you the opportunity to work in a beautiful hotel where the highest of standards are upheld, and where you’ll have all the tools and support you need to excel. You’ll work alongside an experienced, welcoming team and benefit from excellent training and development opportunities.

The successful candidate will:

• Operate the switchboard and paging system effectively and to hotel standards.
• Anticipate guest needs to deliver five-star service and enhance guest satisfaction.
• Fulfil all guest requests, including wake-up calls, do-not-disturb requests, credit card calls, and reverse charge calls.
• Handle guest enquiries, calls, emails, and messages efficiently and courteously.
• Acknowledge all guests with a warm, professional greeting, using their name where possible.
• Liaise effectively with all departments to ensure smooth communication across the hotel.
• Maintain stationery stocks and requisition supplies as required.
• Ensure the switchboard and emergency phone are covered at all times.
• Handle Lost & Found queries in line with hotel and security policies.
• Support colleagues and complete duties as outlined in daily shift checklists.

Working Hours

• Approximately 39 hours per week.
• Flexibility and shift work required.

At The Merrion, we believe our success depends on the commitment of each team member. In recognition, we offer excellent benefits including:

• Competitive pay rates.
• Free hot meals on duty.
• Free cleaning of company-provided uniforms.
• Birthday gifts and service awards.
• Subsidised taxi travel (up to €20 per trip outside public transport hours).
• Travel and Bike to Work tax-saving schemes, plus discounted city parking.
• Safe scooter and bike parking facilities.
• Health and dental insurance contributions.
• Contributory pension plan from day one, including Death in Service benefit.
• Increased holiday entitlement with length of service.
• Recommend-a-Friend recruitment bonus scheme.
• Employee discounts on room nights, dining in The Garden Room and Cellar Bar for you and family/friends.
• Free Employee Assistance Programme offering confidential support and counselling for you and your family.

About The Merrion

The Merrion Hotel, created from four restored Georgian townhouses and located opposite Government Buildings in the heart of Dublin, is home to 142 bedrooms and suites arranged around two 18th-century style gardens. We pride ourselves on offering exceptional guest service, maintaining the highest of standards, and fostering a supportive and rewarding environment for our employees.