Luxury Front Desk & Switchboard Specialist

Hollybank Trustees Ltd; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free hot meals on duty

Uniform cleaning provided

Pension contributions from day one

Health and dental insurance

Job summary

The Merrion Hotel in Dublin is seeking a Telephonist to join our Front of House team on site. You will operate the switchboard and paging system to hotel standards, anticipating guest needs and delivering five‑star service throughout every shift.

You will handle guest calls, emails and messages with courtesy, greet guests warmly, and liaise with all departments to ensure smooth communication. The role offers excellent training and development within a luxury environment.

Qualifications

• Operate the hotel switchboard and paging system to hotel standards.
• Anticipate guest needs to deliver five‑star service.
• Handle guest enquiries, calls, emails and messages efficiently and courteously.

Responsibilities

• Greet guests warmly and use names where possible.
• Liaise with all departments to ensure smooth communication across the hotel.
• Maintain stationery stocks and requisition supplies.
• Ensure switchboard and emergency phone coverage at all times.
• Assist with daily shift checklists and support colleagues as required.

Skills

Telephone handling

Guest service

Communication

Teamwork

Job description

The Merrion Hotel in Dublin is seeking a Telephonist to join our Front of House team on site. You will operate the switchboard and paging system to hotel standards, anticipating guest needs and delivering five‑star service throughout every shift.

You will handle guest calls, emails and messages with courtesy, greet guests warmly, and liaise with all departments to ensure smooth communication. The role offers excellent training and development within a luxury environment.