Guest Relations Executive

The Merrion Hotel, Dublin; Dublin; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Free meals on duty

Gym discount

Uniform cleaning

Refer a friend €300 bonus

Travel & bike to work schemes

Health & dental insurance

Pension plan

Death in service

Increased holiday entitlement

Employee discounts for room nights

Employee Assistance Programme

Job summary

The Merrion Hotel in the heart of Dublin is seeking a Guest Relations Executive to join our five-star team. You will greet VIP guests, handle feedback, and support various departments to uphold exceptional standards.

As part of a welcoming and professional team, you will promote LQA standards and the Leaders Club loyalty program, ensuring memorable guest experiences at all times.

Qualifications

• Professional demeanor with guests and colleagues.
• Excellent communication and courteous conduct.

Responsibilities

• Greet, welcome and assist VIP Guests.
• Respond to guest feedback and act on it.
• Assist Operations Departments as needed.
• Manager on Duty responsibilities as required.
• Collaborate with HODs to promote LQA standards.
• Encourage guest enrolment in Leaders Club loyalty program.

Skills

Guest service

VIP guest handling

Communication

Team collaboration

Job description

The Merrion, one Dublin's finest luxury hotels is recruiting for a Guest Relations Executive.

The Role

We are looking for a service driven individual to join our five star Team. This is a fantastic opportunity to either begin or continue your career in one of the Leading Hotels of the World. Working with a professional and welcoming Team you will be part of creating Merrion Moments for our guests and colleagues with your main duties including:

• Greet, Welcome and assist VIP Guests
• Respond to Guest Feedback and action accordingly
• Assist Operations Departments
• Manager on Duty Responsibilities
• Work with HOD's to promote LQA standards on property
• Promote guest enrolment in Leaders Club loyalty program

Who We Are Looking For

A candidate with the ability to be professional and communicate courteously and effectively with guests and colleagues alike. Your enthusiasm will be infectious and will instil confidence in the services offered. It is these qualities that require your commitment and will set us apart at being a most caring and successful hotel.

About The Merrion

Shift work & flexibility are required in this position.

The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.

Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent benefits which include:

• Competitive pay rates
• Free meals on duty
• Discount Gym Membership
• Free cleaning of company provided uniforms
• €300 bonus for recommending a friend to work at The Merrion
• Travel and Bike to Work - Tax saving Schemes, discounted parking in the city
• Health and Dental Insurance payments
• Contributory Pension Plan from the day you start work
• Death in service benefit
• Increased holiday entitlement with length of service
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme - free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members

If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.