Hall Porter (Full Time)

The Merrion Hotel, Dublin; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

Uniforms cleaning

Health insurance

Pension plan

Holiday entitlement

Employee discounts

EAP - counselling

Job summary

The Merrion is recruiting for a full-time Hall Porter to join our Concierge Team in Dublin. You will welcome guests, assist with luggage, and help ensure a seamless guest experience in a luxury setting.

We offer a professional team, ongoing training, and benefits including meals on duty, uniforms cleaning, health and pension schemes, and holiday entitlement. A dynamic work environment and opportunities for career growth are provided.

Qualifications

• Experience in a 4- or 5-star hotel Front Office or Concierge.
• Strong guest service orientation with professional presentation.
• Knowledgeable about Dublin city and surroundings.

Responsibilities

• Welcome guests to the hotel and assist with luggage.
• Deliver newspapers, correspondence and packages to rooms.
• Safely dispatch guest vehicles to and from the car park.
• Provide information on attractions and facilities.
• Keep front of house neat and organised.

Skills

4-5 star hotel experience

Front Office / Concierge

Guest service excellence

Know Dublin city

Excellent communication

Tools

Opera

Job description

The Merrion, one of Dublin's finest luxury hotels, a member of the Leading Hotels of the World, is recruiting for full time Hall Porter to join our professional and friendly Concierge Team.

Centrally located in Dublin within easy reach of public transport, this role will offer you the opportunity to work in a beautiful hotel where the highest of standards are in place and where you have all the tools you need to do your job. Working alongside an experienced team, you will be offered plenty of training. This is a really rewarding role on a team where you can be assured of a warm welcome.

Working 5 days per week, (39 hours) – weekdays and weekend work is required.

• Competitive pay rates
• Free meals on duty
• Free cleaning of company provided uniforms
• Travel and Bike to Work - Tax saving Schemes, discounted parking in the city
• Health and Dental Insurance paymentsContributory Pension Plan
• Increased holiday entitlement with length of service
• Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme - free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members

The Role

We are looking for a service driven individual to join our five star Team. This is a fantastic opportunity to either begin or continue your career in one of the Leading Hotels of the World. Working with a professional and welcoming Team you will be part of creating Merrion Moments for our guests and colleagues with your main duties including to:

• Welcome all guests to the hotel.
• Assist guest with storage, delivery and collection of luggage.
• Deliver newspapers, correspondence and packages to guest bedrooms.
• Safely dispatch guests vehicles to and from the Hotel car park.
• Provide information to hotel guests as requested.
• Assist guests with information on tourist attractions and facilities.
• Keep front of house and back of house areas neat and tidy.
• Deal with chauffeur and taxi drivers, tour guides and couriers and keeping the front of the hotel organised.
• Park & retrieve guests' vehicles.

The successful candidate will:

• Have previous experience in a 4 or 5* hotel in the Front Office or Concierge Department.
• Have the drive and talent to grow within our dynamic and service driven environment
• Have excellent communication and presentation skills.
• Be knowledgeable about Dublin city and surrounding areas.
• Have previous guest service experience.
• Work well in a team.
• Enjoy guest contact and communicate confidently with them
• Demonstrate excellent organisational skills.
• Have a genuine passion for service excellence.
• Be computer literate and have knowledge of Opera or equivalent.

Who We Are Looking For

A candidate with the ability to be professional and communicate courteously and effectively with guests and colleagues alike. Your enthusiasm will be infectious and will instill confidence in the services offered.

Shift Work & Flexibility Are Required For This Position.

A full, clean & valid driver's license is of competitive advantage.

About The Merrion

The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.