Head Hotel Concierge

Hollybank Trustees Ltd; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

Uniform cleaning

Pension plan

Health insurance

Dental insurance

Employee discounts

Travel & Bike to Work

Refer a Friend bonus

Holiday entitlement

Job summary

The Merrion in Dublin is seeking an experienced Head Concierge to lead the Concierge team and deliver exceptional guest service in a 5-star environment.

You will supervise Supervisors, Doormen and Car Valet Parkers, work closely with the Director of Guest Relations, and ensure seamless guest experiences before, during and after stays at our luxury property.

Excellent knowledge of local attractions, strong English, and hands-on leadership are essential.

Qualifications

• Experience as Head Concierge or similar in a 5* hotel.
• Strong communication and guest relations skills.
• Ability to manage and develop a Concierge team.

Responsibilities

• Lead and coordinate the Concierge department to ensure exceptional guest service.
• Oversee Supervisors, Doormen and Car Valet Parkers and liaise with the Director of Guest Relations.
• Maintain up-to-date knowledge of local attractions and events to enhance guest experiences.

Skills

Team leadership

Guest service excellence

English proficiency

Tools

Opera PMS

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

The Merrion, one of Dublin’s finest luxury hotels is recruiting for an experiencedHead Concierge.

Reporting to the Director of Guest Relations, this is a fulltime permanent role based onsite, 39 hours per week. This role is responsible for assisting the Director of Guest Relations in planning, coordinating and directing the operations of the Concierge department, ensuring that all our guests receive the highest level of service before, during and after their stay.

The successful candidate will oversee and manage a team comprising Supervisors, Doormen, and Car Valet Parkers. They will have a proven track record in a Concierge role in a 5* hotel, will have a solid working knowledge of the Opera property Management system and will have a hands on experience in managing teams. They will also have a strong working knowledge of the English language both spoken and written.

Maintaining an up-to-date knowledge of local attractions, events, dining options, and other amenities, the Head Concierge will actively network and build key contacts within Dublin’s hospitality, culture and events sectors.

Please note the successful candidate must be available to interview in person.

Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent benefits which include:

• Competitive pay rates
• Free meals on duty
• Free cleaning of company provided uniforms
• €300 bonus for recommending a friend to work at The Merrion
• Travel and Bike to Work – Tax saving Schemes, discounted parking in the city
• Health and Dental Insurance payments
• Contributory Pension Planfrom the day you start work
• Increased holiday entitlement with length of service
• Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme – free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members

Shift work & flexibility are required in this position.

About The Merrion

The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.