Application Support Analyst

SureLogik; Dublin; On-site; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

SureLogik is seeking an experienced Application Support Analyst to join the internal IT team. The role focuses on supporting ERP systems, integrations, and business‑critical applications, with a hands‑on approach to root cause analysis.

Applicants should have several years in production application support, strong SQL skills, and experience across APIs, Azure, and incident management. This is a full‑time, on‑site role based in Ireland.

Qualifications

• Minimum several years in Application/ERP/Systems Support.
• Solid SQL background and data reconciliation.
• Experience with ERP and integrations.
• Familiarity with REST/SOAP APIs and Postman.
• Exposure to Azure and cloud‑hosted apps.
• ITIL 4, Microsoft Azure, SQL certifications.

Responsibilities

• Provide hands‑on support for core business applications and ERP systems.
• Investigate and resolve live production incidents and transactional failures.
• Trace issues across applications, databases, and integrations.
• Use SQL to investigate data issues and reconcile discrepancies.
• Troubleshoot REST and SOAP APIs using Postman.
• Coordinate with developers and third‑party partners on complex issues.
• Document root causes and knowledge base entries.
• Support changes through Test/UAT to Production.

Skills

SQL skills

ERP experience

APIs & integrations

Production support

Windows knowledge

Tools

Postman

Azure

Job description

Our client is looking for an experienced Application Support Analyst to join their internal IT team and support a range of business-critical applications, ERP systems and integrations.

This is a hands‑on technical role for someone who is comfortable getting beyond the front end of an application and working out where an issue has actually occurred. You could be tracing a failed transaction through an application, API, database, scheduled process or downstream system, using SQL, logs and API testing tools to get to the root cause.

The role would suit someone with a solid background in production application support who is already comfortable working across ERP, SQL and integrations and wants to continue building their technical depth.

What You’ll Get

• Salary of €45,000 - €50,000 plus bonus and benefits.
• Exposure to enterprise applications, ERP platforms and connected business systems.
• Opportunity to deepen your experience across SQL, APIs, integrations, Azure and production troubleshooting.
• Work closely with internal technical teams, developers and specialist third‑party partners.
• Provide technical and functional support across core business applications, ERP systems and integrations.
• Investigate and resolve live production incidents, application errors and transactional failures.
• Trace issues across applications, APIs, databases, integrations and downstream systems.
• Use SQL to investigate data issues, reconcile discrepancies and validate transactions.
• Troubleshoot REST and SOAP APIs using tools such as Postman.
• Investigate B2B integrations, automated data flows, scheduled jobs, queues and file transfers.
• Review logs, payloads and structured data including JSON, XML and CSV when diagnosing issues.
• Manage incidents, service requests and technical escalations through an ITSM platform.
• Support controlled changes through Test/UAT and into Production.
• Work closely with developers, internal IT teams and external technology partners on more complex issues.
• Document root causes, workarounds, SOPs and technical knowledge.
• Support application access, permissions and role‑based security.
• Take ownership of issues through investigation, escalation and final resolution.
• Provide occasional planned out‑of‑hours support for releases or maintenance.
• Several years of hands‑on experience in Application Support, ERP Support, Systems Support or a similar technical role.
• A solid foundation in live production support. This is not intended as an entry‑level or junior position.
• Hands‑on experience supporting an ERP or other core transactional business system.
• Strong practical SQL skills, including joins, filtering, subqueries and data reconciliation.
• Experience troubleshooting integrations between applications and connected systems.
• Practical experience with REST/SOAP APIs and tools such as Postman.
• Experience investigating scheduled jobs, background processes, queues, automated feeds or file‑based integrations.
• Good understanding of JSON, XML, CSV and other structured data formats.
• Experience working with application logs and production troubleshooting tools.
• Good general knowledge of Windows environments, networking fundamentals, Active Directory / Entra ID and Microsoft 365.
• Familiarity with structured Incident, Problem and Change Management processes.
• Strong problem‑solving skills and the ability to take technical issues through to resolution.
• Experience supporting enterprise ERP platforms within operational, finance or customer‑facing environments.
• Experience supporting ERP integrations and interconnected business systems.
• Commercial exposure to Microsoft Azure and cloud‑hosted applications.
• Experience with Azure Application Insights, New Relic or other monitoring / APM platforms.
• Understanding of database performance concepts including indexing, blocking or query performance.
• Scripting experience with PowerShell, Python or Bash.
• Practical use of AI‑assisted tools for troubleshooting, scripting, SQL or documentation.
• ITIL 4, Microsoft Azure, SQL or other relevant technical certifications.
• Full driving licence and access to your own transport.

Please Note: Candidates must be currently based in Ireland and have the right to work here without sponsorship (e.g. EU citizenship, Stamp 4, or Stamp 1G). Due to the expected level of interest, we will only be able to progress applicants whose experience closely matches the requirements of the role.